HotelRates - We got two rooms

Ventura, California 0 comments
Not resolved

We reserved two rooms said cacel is ok so a day or so later we tried to cancel one room that was our daughter and her three kids, The youngest got real sick and we called to cancel the one room they said no we didn't have a doctors note and we can't cancel it I said cancel the room so they did when the day to go we talked with the hotel clerk he said they never canceled the room and we canceled in plenty of time for the room to be canceled they were very nasty people and this company goes buy many names.you need to go with hotel only not a company that looks for you...

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