HotelRates Customer Service
HotelRates is a web resource which is intended to offers cheap hotel rates and discount hotel reservations worldwide. The site includes hotel database which has around 15000 destinations and 85000 hotels in such countries as Australia, Austria, Brazil, Canada, China, France, Germany, Greece, India, Indonesia, Italy, Japan, Mexico, Portugal, Spain, Switzerland, Thailand, Turkey, United Kingdom and United States, etc. The reservation of HotelRates process is very simple. A user has to select or enter the desired city, enter the dates of arrival and departure, and enter the number of adults. Afterwards one should click the Search Available Hotels for only hotels which have vacancies, or the Browse All Hotels all hotels in a city regardless of vacancy button. One could also search by a specific hotel name within a city.
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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future